Tobacco Market Pty. Ltd. value the trust of our customers and take the protection of your personal information seriously, we encourage you to read and make sure that you understand this privacy policy before using our website. We abide by the Australian Privacy Principles established under the Privacy Act 1988 (“Privacy Act”) and Privacy Amendment (Enhancing Privacy Protection) Act 2012. If there are any questions regarding the contents of our policy, we invite you to contact our customer service team at contactus@tobaccomarket.com.au .

This Privacy Policy applies to any information or data collected or arising from your use of our website tobaccomarket.com.au and covers how we treat your personal information that we collect, use and disclose. We may update this Privacy Policy from time to time. The most current version will be located on the website tobaccomarket.com.au/privacy-policy . We recommend that you review this page upon each visit to our website for the latest version of our Privacy Policy.

By visiting or using the services on our website, you agree and where required consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy and any amendments which may be made.

Age restriction

You must be over the age of 18 to use tobaccomarket.com.au and its services. We will not provide products or services to anyone below the age of 18 and require all deliveries to be accepted by an adult over the age of 18 with valid identification. If we are informed that we have collected information from a person under the age of 18, this information will be deleted immediately or passed onto relevant authorities if required by law.

What data we collect

Tobacco Market is committed to ensuring appropriate privacy standards are abided by and maintained to protect the personal information you provide when you access and use our website. We will collect personal details from you such as your:

• Name
• Address
• Contact information such as email address, telephone number and other contact details
• Payment information such as credit or debit card details (to process payment)

Use of Personal Information

This information may be used:

• To send news, information about our activities and general material which we believe may be useful to you.
• To deliver any products to you which you purchase from Tobacco Market.
• To monitor who is accessing the website or using services offered on the website.
• To profile the type of people accessing the website.

If you do not wish to have your personal information used in this manner or for any other specific purposes, you can contact us accordingly at contactus@tobaccomarket.com.au. All private information supplied by customers to Tobacco Market including names, addresses, credit card details, and email addresses will not be shared or sold to third party companies. Tobacco Market only uses your supplied email address to contact you about special offers only if you select this option. Tobacco Market does not engage in the practice of “spamming”. Promotional material will only be sent to you with your consent.

How your Information Is Stored

We understand the importance of keeping your personal information secure. We use secure socket layer technology (SSL) to encrypt sensitive information you may enter such as credit card numbers. We do not permanently store credit card details and only pass these on to process payment as required.

We are required to store your personal information in accordance with current applicable legislation after which we take reasonable steps to destroy or permanently de-identify personal information after it is no longer required. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer period is required or permitted by law.

While we endeavour to protect personal information and the privacy of users of our website, the Internet is not a secure method of transmitting information so we cannot guarantee the security of any personal information that you disclose and you disclose that information at your own risk. We cannot and do not accept responsibility for the security of information entered, or for any unauthorised access or use of that information. We do not accept any liability for any damage or loss incurred by you following the unauthorised access or disclosure of information supplied by you over the internet.

If you have any questions about your security or privacy on our website, you can email us at contactus@tobaccomarket.com.au . We will be in touch within 7 days after your query is made.

We reserve the right to reject queries that are unreasonably repetitive, require disproportionate technical effort, risk the security of our website, risk the privacy of others or would be extremely impractical.

How to Get In Touch Or File A Complaint?

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact our Privacy Officer at the details set out below:

Tobacco Market Email: contactus@tobaccomarket.com.au

In your complaint, please provide specific details of your concerns and your contact details. Our team will be in contact to acknowledge your complaint and will then investigate this issue. We will advise you of the outcome in writing. We will take reasonable steps to resolve any issues or concerns resulting from a failure to abide by our privacy obligations. We will acknowledge and investigate any complaint about the way we manage personal information within 30 days.