Shipping

When you place your order, all products are shipped to your door from Sydney, Australia.

As a brand-new service, we are only able to deliver to select locations with the Sydney area right now. But we’re just getting started and hope we can expand the areas we service soon.

In the meantime, please check the complete list of postcodes we currently deliver to below:

2000, 2006, 2007, 2008, 2009, 2010, 2011, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2060, 2061, 2062, 2063, 2065, 2068, 2088, 2089, 2090, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2191, 2192, 2193, 2194, 2203, 2204, 2205, 2206, 2207, 2208, 2216, 2217, 2218

We offer a whole range of fast, flexible delivery solutions - starting from just $4.99.

Please visit tobaccomarket.com.au/policies/shipping-policy for full details on all of our available options and pricing.

How long will it take to get my order?
We work fast and always aim to get your order to you as quickly as possible.

If you need your order ASAP, you might want to consider our 4 Hour service. If you can wait a little longer, our Same/Next Day shipping options are almost as fast and great value at the same time.

Most Tobacco Market orders are delivered to your door within the booked time frame. Occasionally delivery may take longer, usually due to factors outside of our control as we use a third-party delivery service.

If this does happen and your order arrives late, please let us know straight away by sending us a message on our Contact Us page.

We use a courier service called Sherpa to deliver all of our packages – this includes our 4 hour, same/next day shipping options.

Once your order has been processed you will receive an SMS with your tracking information.

Through this link, you will be able to track your delivery right up to the moment it reaches your door.

You can check a real-time map that shows your drivers location (refreshed every two minutes), monitor their ETA so you always have sight of when your driver is likely to arrive, and even get in touch with your driver directly.

If you have any questions about your delivery, please contact Sherpa Support using the details provided in your shipping confirmation SMS.

If you have a question about your order itself, please contact the Tobacco Market. team by sending us a message on our Contact Us page.

Your order will always come packaged in plain packaging. We aim to minimise packaging materials in every order but will always pack items securely to make sure they reach you safely.

We take our ID checks seriously. To make sure your delivery reaches you safely, and to help us ensure all products purchased on the Tobacco Market site are only received by those over 18 years of age, your courier will always check your ID when making a delivery.

Please ensure that you will be available to receive your order during the delivery window you select. If you may not be home at that time, you can designate an additional authorised adult recipient at check-out.

All delivery recipients must be over 18 years of age and orders will only be left with a recipient whose ID matches either the name on the order or the authorised recipient listed at check-out.

Our couriers will not be able to complete your delivery without checking your ID. If you’re not at home when your order arrives, or do not have valid ID – and there is no alternative authorized recipient – your order will be returned to its dispatch location.

Tobacco Market will process a refund and you will be liable to cover the cost of the initial delivery fee and a return delivery fee. The refund fee is calculated based on the distance to return point by a third party delivery service and may vary from the initial delivery fee.

The refund will be processed once the return has been received by the store.

We currently offer a Click and Collect service at selected CTC stores in Marrickville and Kings Cross.

CTC Store – Marrickville: 33 Victoria Rd, Shop 77, Marrickville NSW

CTC Store – Kings Cross: 57-59 Darlinghurst Rd, Potts Point NSW

If you choose to Click and Collect, you will be able to select your preferred location at check-out. Our Click and Collect orders are usually ready for collection within 1 hour of placing your order.

Please remember to check store operating hours before visiting to collect.

You must be available to show your ID before our couriers can complete the delivery of your order. Unfortunately, this means we are not able to deliver to a PO Box.

We are happy to deliver to both residential and commercial addresses. But remember - you must be available to show your ID to the courier when they arrive to deliver your order.

If you aren’t sure whether this is possible in your workplace, please consider checking before placing your order.

If your delivery does fail because you are not available to show ID, it will be returned to its dispatch location and your order will be refunded, except for the delivery fee which will be charged.

If your order hasn’t arrived when you expected, please contact Sherpa using the link provided in your shipping confirmation SMS .

The Sherpa team are available 7am - 10 pm AEST, 7 days a week.

Payment and Returns

At check-out you will be able to select between Visa, Mastercard and Paypal.

When you place your order, we try to ship it as soon as we can. This means we can’t guarantee that we will be able to make any changes to orders.

If you’ve just placed an order and realised something is not right, please let us know by calling 1800 271 136 as quickly as possible. We will still do our best to help you change or cancel.

If you have already received your shipment notification, unfortunately this means that your order has been sent and no further changes can be made.

Unfortunately, we are not able to accept returns for change of mind. All items purchased on Tobacco Market are final sale unless faulty or incorrect on arrival.

Oh no. We do our best to check every item and pack all orders securely, but if something doesn’t
look right when your order arrives, we’re here to help.

We will gladly offer a refund for any incorrect unopened items sent or items deemed faulty by our quality control department after our inspection of your returned product. However, this applies only if the item is not replaceable by an exchange. In the case where you have received the incorrect product, you will be sent the correct item upon the receipt of the incorrect delivery.

Return requests must be made via our website, telephone or email within 24 hours of receiving your
item to contactus@tobaccomarket.com.au.

Once we have confirmed your exchange with an RA number, the item must be sent back within 42 hours.

Please Note:

• All return accepted refunds are applied to the original card or account of purchase, and there is, no refund or exchange for a change of mind after purchase.

Product prices displayed on the Tobacco Market site include all applicable Australian taxes.

Products and Pricing

We do our best to have something in stock for everyone, but if there is something you’re looking for that you can’t find, please let our team know. We’re always looking to expand our range and would love to hear from you.

In the meantime, our Tobacco Market team are on hand to help with any product enquiries you might have when you are considering something new. Reach out by emailing us at contactus@tobaccomarket.com.au and a member of the team will be in touch to help.

Yes. All orders placed on Tobacco Market. must have a minimum basket value of $20 before shipping costs.

Tobacco Market. orders also cannot have more than 3 multiples of a single product in your cart. If you choose a multi-pack option, this will qualify as a single product in cart, however when purchasing individual units, please ensure that you do not exceed the 3 unit limit or you will not be able to proceed with your order.

We believe in offering fair prices always. So that you don’t have to shop around and check your stores before every purchase, we do the checking for you.

We continually monitor and analyse the pricing of every product on our site against a pool of over 1000 Australian tobacco retailers.

This data is used to generate an average pricing benchmark which we set all prices against every week – ensuring the prices you get on Tobacco Market are competitive, and lower than the average Australian supermarket.

We also believe in transparency. If you are someone who still likes to shop around, we hope that having all of our prices on display and at your fingertips makes it just a bit easier to do the leg work.

Our pricing data is pooled from over 1000 tobacco retailers nationally. We include stores from across NSW, VIC, QLD, SA, NT and WA to create the average, which then informs Tobacco Market pricing.

Because we're not a physical store, we are able to offer you more flexible ways to buy than just single packs and cartons. Our multi-buy options let you choose from 1, 2, 3, 6 or 8 bundle packs. 

You don’t need to do a thing for your order to qualify. When you buy multiples of the same product in any one transaction, you will automatically be charged an updated price in your cart.

No matter what product you are buying, each multi-buy bundle size has a standard percentage reduction in price. However, multi-buys only apply when purchasing multiples of a single product.

We only sell legitimate tobacco brands available in the Australian market. The brands we offer are Bic, Benson & Hedges, Bond St, Capstan, Captain Black, Champion, Choice, Dunhill, JPS, Longbeach, Marlboro, Pall Mall, Papers, Parker & Simpson, Peter Jackson, Peter Stuyvesant, Port Royal, Raw, Riverstone, Rollies, Rothmans, Tally Ho, Ventti, Winfield, Winnies.

Tailor Made Cigarettes are factory made cured and cut tobacco, rolled into a rod and encased in paper. Roll our own is loose leaf cured and cut tobacco, packaged in pouches.